Privacy Policy

Last updated: June 4, 2026

Elzora Digital ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our Vehicle Loan Recovery Management System, including web dashboards, mobile apps, and related services.

1. Information We Collect

Depending on your role (master admin, agency admin, office staff, repo agent, bank agent, or yard manager), we may collect:

• Account information: name, email, phone number, organization details, login credentials
• KYC documents: Aadhaar, PAN, DRA certificate, police verification (for repo agents)
• Operational data: vehicle records, repo kits, photos, videos, GPS location logs, search history
• Financial data: wallet balances, payment records, withdrawal requests
• Device & usage data: IP address, app version, crash logs, and activity timestamps

2. How We Use Information

We use collected information to:

• Provide and maintain recovery management services
• Authenticate users and enforce role-based access
• Enable offline sync, notifications, and reporting
• Process subscriptions, billing, and support requests
• Improve platform security, performance, and features
• Comply with legal obligations and respond to lawful requests

3. Location Data

Repo agent mobile apps may collect GPS location when agents search vehicle records or perform field activities. This data is used for operational tracking, audit trails, and admin alerts as configured by the agency. Agents are informed of location collection through app permissions.

4. Data Sharing

We do not sell personal data. Information may be shared:

• Between authorized users within an agency (admins, office staff, agents)
• With banks or partner agencies when data sharing is explicitly enabled
• With cloud hosting and infrastructure providers under confidentiality agreements
• When required by law, court order, or to protect rights and safety

5. Data Retention

We retain data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Archived vehicle and recovery records may be retained per agency policy and regulatory requirements.

6. Security

We implement technical and organizational measures including encrypted connections (HTTPS), access controls, secure authentication, and regular monitoring. No system is completely secure; users must also protect their credentials and devices.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data. Agency admins manage most user records within their organization. Direct requests can be sent to support@elzoradigital.com.

8. Cookies & Analytics

Our web platform may use essential cookies for session management and security. We do not use third-party advertising cookies on the recovery management panels.

9. Children's Privacy

Elzora Digital is intended for business use by adults and authorized professionals. We do not knowingly collect data from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the platform after changes constitutes acceptance.

11. Contact Us

For privacy-related inquiries, contact:

Email: support@elzoradigital.com
Phone: +91 98765 43210
Address: Jaipur, Rajasthan, India